Menu
Menu
Effective Date: 3/15/2026
These Website Terms & Conditions (the “Terms” or “Agreement”) constitute a legally binding agreement between you (“Guest,” “You,” or “Your”) and Temecula Tasting Shuttle Inc., a California corporation doing business as Temecula Tasting Shuttle (“Company,” “We,” “Us,” or “Our”).
By accessing our Website located at www.temeculatastingshuttle.com/ (the “Website”), booking a reservation, or using our shuttle services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use our Website or Services and must discontinue use immediately.
For the purposes of this Agreement:
You must be at least 21 years of age to book a reservation or participate in our Services. By completing a Booking, you represent and warrant that you AND every member of your group are at least 21 years old. We reserve the right to verify age at any point prior to or during service, and we may refuse service without refund if valid government-issued photographic identification cannot be produced for any member of the group.
If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security at info@temeculatastingshuttle.com.
You agree to provide accurate, current, and complete information during the booking process, including your legal name, a valid contact phone number, email address, and payment details. Providing false or misleading information may result in cancellation of your Booking without a refund.
All Bookings are subject to availability. We do not guarantee the availability of seats on any specific Shuttle Loop or Tour Date until a Booking is confirmed in writing via email confirmation.
All prices are displayed in United States Dollars (USD). Prices are subject to change without notice until your Booking is confirmed. Once confirmed, the price is fixed for that Booking.
We accept major credit cards, debit cards, and other payment methods displayed at checkout. Full payment is required at the time of booking to secure your reservation. No reservation is guaranteed until payment is received and a confirmation email is sent.
By completing a Booking, you expressly authorize us to securely retain your credit card information on file for the duration of your service. You authorize us to charge this card for any incidental costs incurred during your use of our Services, including but not limited to:
You will be notified by email of any such charges prior to or at the time they are applied to your card on file.
All sales are subject to applicable California state and local taxes, which will be itemized at the time of checkout.
A booking confirmation will be sent to the email address provided at checkout. It is your responsibility to check your spam or junk folders and ensure you have received your confirmation ticket prior to your Tour Date. If you have not received a confirmation within 24 hours, please contact us at info@temeculatastingshuttle.com.
To be eligible for a refund or gift certificate, cancellations must be submitted in writing at least 72 hours prior to your scheduled Tour Date by contacting us at info@temeculatastingshuttle.com. Verbal cancellations will not be accepted.
If you cancel your Booking at least 72 hours before your scheduled Tour Date, you may choose one of the following options:
Bookings cancelled within 72 hours of the scheduled Tour Date are nonrefundable. No gift certificate will be issued, and the full fare is forfeited. This policy applies regardless of the reason for cancellation, including personal illness, unless accompanied by a documented medical emergency, which will be reviewed on a case-by-case basis at our sole discretion.
Guests who fail to appear at the designated pickup location at the scheduled departure time (“No-Shows”) will be charged the full fare. No refunds, credits, or gift certificates will be issued for No-Shows under any circumstances.
In the event that we must cancel or significantly delay a scheduled Shuttle Loop due to mechanical failure, operational issues, or circumstances within our control, we will provide affected Guests with:
We will make reasonable efforts to notify affected Guests by phone and/or email as early as practicable. We are not liable for any consequential losses such as winery reservation fees or transportation costs incurred in connection with a Company-initiated cancellation.
We operate modern, maintained vehicles; however, mechanical delays may occasionally occur. In the event of a breakdown mid-tour, we will make reasonable efforts to arrange alternative transportation to complete the tour or return Guests to the original pickup location. We are not liable for delays caused by traffic, road conditions, winery operating changes, or other circumstances outside our reasonable control.
Our tours operate rain or shine. No refunds will be issued due to weather conditions unless we determine, at our sole discretion, that it is unsafe to operate. If we suspend operations for safety, affected Guests will be offered a full refund or rescheduling as described in Section 5.6.
You agree that initiating a credit card chargeback, payment reversal, or bank dispute for any valid transaction under this Agreement, without first contacting us in writing and allowing us a reasonable opportunity to resolve the matter, constitutes a material breach of these Terms.
If you believe a charge is incorrect or you are dissatisfied with our Services, you must contact us in writing at info@temeculatastingshuttle.com before initiating any chargeback or external dispute process. Your written notice must include: (a) your full name; (b) booking confirmation number; (c) the specific charge(s) in dispute and the amount; and (d) the resolution you are seeking. We will respond within 10 business days.
We will vigorously dispute any chargeback initiated in violation of our Cancellation Policy or after services have been fully rendered. In the event of an invalid chargeback, you agree to be responsible for all documented costs incurred by us in responding to and disputing such chargebacks, including:
We reserve the right to pursue all available collection and legal remedies for any amounts owed as a result of invalid chargebacks, payment reversals, or unpaid incidental charges, including referral to a collections agency and reporting to credit bureaus as permitted by applicable law. Guests who fail to appear at the designated pickup location at the scheduled departure time (“No-Shows”) will be charged the full fare. No refunds, credits, or gift certificates will be issued for No-Shows under any circumstances.
We are committed to providing a safe, enjoyable, and respectful experience for all Guests and staff. By booking our Services, you agree to conduct yourself in a lawful, respectful, and responsible manner at all times during your use of the shuttle and at all third-party venues visited.
We maintain a zero-tolerance policy for conduct that compromises the safety or enjoyment of other Guests or our staff. We reserve the right, at the sole and reasonable discretion of our drivers and staff, to refuse service to or remove any Guest who:
If a Guest is refused service or removed from the shuttle due to misconduct as described in Section 7.2, no refund of any kind will be issued for the unused portion of the service. The removed Guest is solely responsible for arranging and funding their own return transportation.
Our hop-on, hop-off shuttle service is designed to facilitate responsible enjoyment of Temecula wine country. You acknowledge and agree to the following:
To maintain the quality of our vehicles and the comfort of all Guests, the following rules apply while on board:
Our Services include transportation to independently owned and operated third-party wineries, tasting rooms, and venues in the Temecula wine country. We are not owned by, affiliated with, or responsible for the acts, omissions, conditions, policies, quality of service, or alcohol service practices of any third-party venue. Your interactions with any winery are governed by that winery’s own terms and policies.
Winery tasting fees, wine purchases, food and beverage costs, merchandise, and any other venue-specific charges are entirely separate from your shuttle fare and are your sole financial responsibility. We do not pre-pay, negotiate, or guarantee any tasting fees on your behalf unless explicitly stated in a specific package booking.
Each winery maintains its own operating hours, capacity limits, dress code, and right to refuse service. We cannot guarantee access to any specific winery if that venue closes unexpectedly, reaches capacity, or refuses entry for any reason. We reserve the right to substitute a winery stop with a comparable venue if necessary, with reasonable prior notice where possible. No refund will be issued solely because a Guest is refused entry to a specific winery by that winery’s own staff.
All alcohol served to Guests during winery visits is served by and under the license and authority of each respective third-party winery. Temecula Tasting Shuttle has no authority over, and accepts no liability for, the responsible beverage service practices of any third-party venue. Guests who feel they have been over-served at a winery should notify our driver or staff immediately.
Temecula Tasting Shuttle is not responsible for any personal items left on the shuttle, at any winery, or at any other stop during the tour. Guests are encouraged to keep track of their belongings at all times. Lost items discovered on our vehicles will be logged and held for a period of 14 calendar days from the Tour Date. To report or claim a lost item, contact us at info@temeculatastingshuttle.com or (951) 223-1463 with your name, booking confirmation number, Tour Date, and a description of the item. After 14 days, unclaimed items will be donated to charity or discarded at our discretion. We do not ship lost items; recovery must be arranged in person or through an authorized representative. We accept no liability for items lost, stolen, or damaged at any third-party winery or venue. Claims for items lost at wineries must be directed to that venue directly.
Temecula Tasting Shuttle is committed to providing equal access and opportunity to all Guests, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA), California’s Unruh Civil Rights Act, and all applicable state and federal accessibility laws.
Please contact us at info@temeculatastingshuttle.com or (951) 223-1463 prior to booking if you or any member of your group requires accessibility accommodations, including but not limited to:
We will make reasonable efforts to accommodate your needs based on vehicle availability and the nature of the request. Advance notice of at least 48 hours is strongly recommended to ensure appropriate arrangements can be made.
Service animals, as defined under the ADA and California law, are welcome on all Company vehicles at no additional charge. Guests traveling with a service animal should notify us at the time of booking. Emotional support animals and pets are not permitted on our vehicles unless they qualify as a service animal under applicable law.
While we make every reasonable effort to accommodate guests with special needs, we cannot guarantee accessibility at all third-party winery venues, as those venues maintain their own facilities and are subject to their own accessibility standards.
Temecula Tasting Shuttle is committed to providing equal access and opportunity to all Guests, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA), California’s Unruh Civil Rights Act, and all applicable state and federal accessibility laws.
By completing a Booking and participating in our Services, you acknowledge that photos and videos may be taken during the tour by Company staff or representatives. Unless you opt out as described below, you grant the Company a non-exclusive, royalty-free, worldwide license to use your likeness in such photos and videos for marketing, promotional, and social media purposes.
By providing your phone number and email address during the booking process, you consent to receive communications from us, including:
You agree to receive SMS (text) messages at the mobile number provided. Messages will be sent from (951) 223-1463. Message frequency will vary based on your booking activity and communication preferences. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Consent to receive marketing text messages is not a condition of purchase. You may opt out of marketing communications at any time without affecting your ability to use our Services.
We will send transactional emails to the address provided at booking. You may receive marketing emails if you opted in during the booking process. You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any marketing email. Transactional emails (e.g., booking confirmations) cannot be opted out of while an active booking is in place.
BY BOOKING AND PARTICIPATING IN TEMECULA TASTING SHUTTLE SERVICES, YOU EXPRESSLY ACKNOWLEDGE AND AGREE TO THE FOLLOWING:
Participation in our hop-on, hop-off shuttle service and wine tasting activities involves certain inherent risks that cannot be fully eliminated, including but not limited to: risks associated with transportation by motor vehicle; uneven terrain or walking surfaces at wineries; the effects of alcohol consumption; heat or weather exposure during outdoor activities; and the general risks of group social activities. You voluntarily assume all such inherent risks.
To the fullest extent permitted by California law, you, on behalf of yourself and your heirs, representatives, and assigns, hereby release, waive, and discharge the Company, its owners, officers, employees, drivers, contractors, and agents from any and all claims, damages, losses, costs, or causes of action (including personal injury, illness, death, or property damage) arising out of or related to your use of our Services, except where such injury or damage results from the Company’s gross negligence or willful misconduct.
You acknowledge that you have had the opportunity to read and understand this release, that you are voluntarily agreeing to its terms, and that this release is intended to be as broad and inclusive as is permitted by California law. If any portion of this release is found to be void or unenforceable, the remainder shall continue in full force.
TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA LAW:
WE PROVIDE OUR SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR SPECIFIC EXPECTATIONS.
IN NO EVENT SHALL Temecula Tasting Shuttle Inc., ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AFFILIATES BE LIABLE FOR:
Notwithstanding the foregoing, nothing in this Section shall be construed to limit or exclude the Company’s liability for: (a) fraud or fraudulent misrepresentation; (b) willful injury to persons or property; (c) gross negligence resulting in death or bodily injury; or (d) any other liability that cannot be excluded or limited as a matter of California public policy, including under California Civil Code §1668.
This limitation applies regardless of the legal theory under which any claim is brought (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
Nothing in these Terms is intended to waive or limit any non-waivable statutory consumer rights you may have under California law, including rights under the California Consumer Legal Remedies Act (CLRA) or the California Unfair Competition Law (UCL).
You agree to indemnify, defend, and hold harmless Temecula Tasting Shuttle Inc., its owners, officers, employees, drivers, contractors, and affiliates from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or directly related to:
This indemnification obligation shall not apply to claims arising from the Company’s own gross negligence or willful misconduct. Where a Guest books on behalf of a group, each individual adult Guest in the group bears personal responsibility for their own conduct and is individually bound by these Terms upon using the Services.
Temecula Tasting Shuttle Inc. maintains all insurance coverage required under California law for commercial transportation providers, including compliance with California Public Utilities Code requirements and Assembly Bill 1807 (AB-1807) minimum liability insurance standards for charter-party carriers operating in the State of California. Proof of insurance is available upon written request directed to info@temeculatastingshuttle.com.
Our Privacy Policy governs how we collect, use, store, share, and protect your personal information. By using our Website or Services, you consent to our data practices as described in our full Privacy Policy, available at Privacy-policy. In the event of any conflict between these Terms and the Privacy Policy regarding personal data practices, the Privacy Policy shall control.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale or sharing of your personal information. To exercise your CCPA/CPRA rights, please contact us at info@temeculatastingshuttle.com with the subject line “CCPA Privacy Request.” We do not sell personal information to third parties. Full details of your California privacy rights are available in our Privacy Policy.
In the course of providing our Services and operating our Website, we collect the following categories of personal information: (a) identity data (name, date of birth for age verification); (b) contact data (email address, phone number); (c) payment data (credit/debit card details, processed securely through our payment processor); (d) booking data (Tour Dates, group size, preferences); and (e) communications data (your correspondence with us). We do not retain full payment card numbers; card data is tokenized and managed by our PCI-DSS-compliant payment processor.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Riverside County, California. You irrevocably consent to the personal jurisdiction and venue of such courts for any matter not subject to mandatory arbitration under Section 18.5.
YOU AGREE THAT ANY DISPUTE ARISING UNDER THESE TERMS WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU EXPRESSLY WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED PROCEEDING, OR REPRESENTATIVE ACTION AGAINST US. This waiver applies to both judicial and arbitral proceedings.
Before filing any legal action or initiating arbitration, you agree to first contact us in writing at info@temeculatastingshuttle.com and attempt in good faith to resolve the dispute informally for a period of at least thirty (30) days from the date of your written notice. Your written notice must include: (a) your full legal name; (b) booking confirmation number; (c) a detailed description of the nature and basis of the dispute; and (d) the specific relief you are seeking. We will respond within 15 business days.
If the parties are unable to resolve a dispute through the informal process described in Section 18.4, any and all disputes, claims, or controversies arising out of or relating to these Terms, the Services, or your use thereof shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as amended from time to time, which are incorporated herein by reference. Arbitration shall take place in Riverside County, California. The arbitrator shall have authority to award any remedy available at law or equity on an individual basis. Each party shall bear its own arbitration fees and costs, subject to any applicable fee-shifting provisions under California law. Judgment on any arbitration award may be entered in any court of competent jurisdiction.
We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Updated Terms will be posted on this page with a revised “Effective Date” at the top of the document. For material changes. those that significantly alter your rights or obligations, we will make reasonable efforts to notify registered account holders via email at least 14 days prior to the changes taking effect. Your continued use of the Website or Services after any changes take effect constitutes your acceptance of the modified Terms. You are encouraged to review these Terms periodically.
If any provision of these Terms is found to be unenforceable, invalid, or void by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. All other provisions of these Terms will remain in full force and effect. Our failure to enforce any right or provision of these Terms on any occasion does not constitute a waiver of that right or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Temecula Tasting Shuttle Inc. to be effective.
These Terms, together with our Privacy Policy (available at PRIVACY POLICY) and the Shuttle Service Agreement and Liability Waiver (presented to Guests at the time of booking), constitute the entire agreement between you and Temecula Tasting Shuttle Inc. regarding your use of the Website and Services. These Terms supersede all prior oral or written communications, proposals, representations, understandings, or agreements between the parties relating to the subject matter hereof.
For questions, concerns, accessibility requests, or notices regarding these Terms or our Services, please contact us using the information below:
Temecula Tasting Shuttle Inc.
d/b/a Temecula Tasting Shuttle
Mailing Address: PO Box 891392, Temecula, CA 92589
Email: info@temeculatastingshuttle.com
Phone: (951) 223-1463
On-Duty Driver Line: (951) 223-1463
Website: www.temeculatastingshuttle.com
2026 Temecula Tasting Shuttle Inc.. All rights reserved.